Setting Up Your Custom Domain

Creating a custom domain for your community is easier than ever!

Note: If you are a GoDaddy customer and you are new to managing your domain's CNAME records, please visit this GoDaddy Help page.

These are the steps that you'll follow to add your Custom Domain to Honeycommb: 


Step 1: Add the Custom Domain Add-On


Login to your community using your Community Leader/Admin account and access the Custom Domains section of Control Center.
Note: The Community Leader account is the account we automatically created for you when your community was first started.
    1. Open the slide-out menu in your community and click the Control Center menu link. This will open Control Center 2.0.
    2. Click the tab button in the top right of your screen, this will open up the slide-out menu of your Control Center.
    3. Click Community Settings in your slide-out menu and click Custom Domains
    4. Click Explore Custom Domain Addons to open the add-on selection menu
    5. Add the Custom Domains add-on and complete checkout.

Explore Custom Domain Addons




Step 2: Finalize Your Full Domain

For the first step, you simply need to figure out what full domain you'd like to use for the web app in your community. The full domain means that you'll include the subdomain. Some inspiration to get you going:

club.domain.com

community.domain.com

app.domain.com

network.domain.com 

www.domain.com

Note: If you want your community to be on a primary domain (ex: domain.com), you MUST add "www." before the domain address. If you would like have your domain without WWW accessible, you will need to add a Forward in your domain's DNS settings that forwards the 'naked' domain (ex: domain.com) to your www address (ex: www.domain.com)

Step 3: Add your Custom Domain to Control Center and receive your DNS Settings

Navigate back to the Custom Domains section of your Control Center and add the custom domain, then click Save.

addcustomdomain

DNS Settings:
After saving, the page will refresh and display the DNS updates that you will need to add to your domain's DNS Settings. Click copy to copy the points-to address to your clipboard.

CustomWebDomainsDNS


Step 4: Update Your DNS

Navigate to the Domain Registrar/company you purchased your domain from and add a new record. The formatting is going to be: 

TYPE: CNAME

HOST: www

POINTS TO: crazy-alligator-12938734.heroku.com (example)

Step 5: Designate your new Domain as the "Primary Domain" for your Community

After you have successfully added your domain to Honeycommb and updated your DNS settings, your domain's status will display as Active status on your Custom Domains settings page.

If you would like to make this domain the primary domain for your community (replacing the Honeycommb address), email Success@honeycommb.com and request that our team mark your new domain as the Primary Domain.

Coming Soon: Customers will be able to mark their domain as "Primary" in the Custom Domains settings page after successfully connecting the domain to Honeycommmb.