Subscription: Visible Users

In your subscription membership community, the Honeycommb platform will hide users that are not marked as "active" putting them in a non-searchable state

An active member in your community is one that has a searchable profile in direct messaging and the member list page. 

To show active members in your community, we show users that meet the following criteria: 

  • Not banned from the community
  • Approved in the community
  • Has logged into the community at least once 

If a member does not meet those criteria, they will not be visible in the search for DMs or members within your community. 

NOTE: If you would like a user that does NOT fit the criteria listed above to appear in your network, i.e. they are approved but have not signed in yet, you can manually put them on a plan by editing their billing information