If a user is having any issues within the mobile app i.e. issues, app crashes, or features not working, our developers can find out the reason why through a user's activity logs. With this information, we can find out what the user was doing prior to the issue in the case it's due to user error or to help us find bugs within certain device's software. Once you receive the logs from your user you can send them to honeycommb to investigate.
The user needs to navigate to her profile in the community, click on Settings (gear button) next to the right of 'Edit Profile", scroll all the way down and tap on 'Debug Information'.
From the pop-up click 'share logs' and the user can email them directly to you to share with your Honeycommb contact.
From the pop-up click 'share logs' and the user can email them directly to you to share with your Honeycommb contact. 