How to Add your Custom Email Masking Domain

For partners that are using email masking to white label their network's transactional emails, there are security protocols that are required to allow Honeycommb to send emails from a masked email domain.

Watch our video tutorial above or read through step by step below.

  1. First, start by logging into your Control Center
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  2. Navigate to Service Integrations
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  3. Click on New Service Integration
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  4. Now you'll select sendgrid from the dropdown, click on the check box for active, and enter in the full email of your masked email address i.e. if you want your transactional emails to come from then you would enter in the domain field.
  5. Once you click Create Service Integration, the page will update and serve back the CNAME values that you need to newly add to your DNS.
    The host is also known as the record/value and the data is what your cname record will point to. 
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  6. Log into your DNS, and start creating your new CNAME values... remove your domain from the host value when pasting it into your DNS.
    We're using Google Domain in our example.
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  7. We typically see that the values are confirmed on your DNS within 30-45 minutes. Once connected, you're service integrations page will return YES under the Valid field like so. 
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If you've waited 60 minutes and still don't see Validation coming through, go back and paste the entire host value into your CNAME record including your domain. Some DNS automatically add your domain to the end of your record while others do not. For example: not just s1._domainkey

If you have any questions after watching the video or following the steps in the article, reach out to your Success Manager to help troubleshoot.