Email Masking

Customize your transactional email address

Email masking is an effective way to customize outbound communication from your community to the inboxes of your users. For example, see the "send" address: 

Email masking is applied to the following transactional emails for users engaging with your network:

  • Confirm Email Address | Sent when a user confirms their email address on sign up 
  • Password Reset | Sent when a user rests their password 
  • You're In! | Sent when a user is approved by the community admin 

CAUTION: This is a LIVE email address, so if people reply to this email, please ensure you have the correct support measures to handle inbound communication

To set up email masking, please contact your Success Manager or send a note to